You can order your piece of memorial jewellery from our website.

Once your order has been placed, we will send you a Forever In Jewels order form, along with a ring-sizer, a small plastic screw container, and a Freepost envelope. Complete the details for the piece of memorial jewellery you have chosen and make sure that the piece is available in the metal finish you require. Most of our jewellery is made from hallmarked 925 Sterling Silver with a Rhodium plating. Selected pieces are available in 9k gold . If you are ordering a ring, use the ring-sizer included in the pack to select the correct size. Choose the colour of resin you wish to incorporate with the ashes in your piece of jewellery. Introduce a small amount of the cremation ashes into the plastic bag. Do not send all of the ashes, we only need a very small amount. We suggest that you safeguard the rest, in case of the very unlikely event that the package should go astray.

If you are ordering an in-stock piece of Forever In Jewels memorial jewellery, the finished item should be returned to you within 7 working days from when we receive back your completed order package. If you are ordering a Gold piece, please allow around 6 to 8 weeks processing time as these jewellery pieces are individually crafted. Our automated email system will keep you up to date with the progress of your piece of memorial jewellery throughout the entire order process.

Once your memorial jewellery has been completed by our jewellery team you will receive a dispatch notification. Our Next Working Day DPD delivery service provides you with a text notification from DPD giving you a 1 hour time slot for delivery the next working day.

Yes of course. We can deliver your order to any location you wish. This includes your home or work address. Please let us know accordingly.

We accept most credit and debit cards for payment on the website. We require the payment in full at the time of ordering.

We will send you regular updates via email throughout the process to put your mind at ease. If for some reason you aren’t receiving these notifications, please call or email us and we will check this for you. Please check whether the emails have gone into your spam folder first.

We photograph and quality check all jewellery when we have finished making the piece, before releasing for delivery. However, if you do notice a fault then please do contact us via email and we will always be happy to help you.

The cremation ashes will be treated with the dignified respect and care that they deserve. They remain in the sealed labelled container until it is time to add them to the resin. This is done with the utmost of care. If there are more ashes than required to make the piece of Forever In Jewels memorial jewellery, these will be safely returned in the container, with the finished piece.

At Forever In Jewels, we use a highly specialised Polymer resin which is UV resistant. This means that it will not discolour over time even if exposed to direct sunlight. This unique resin will not crack or smash, and it comes in a choice of twelve colours. The final form is made up of several layers of coloured resin mixed with ashes. The final layer is a super-hard transparent one which protects all the other layers. Once made, the ashes are permanently sealed within the resin and cannot be removed. They will remain suspended and visible forever.

You can wear your piece of memorial jewellery most of the time. However, please do make sure it is removed when: doing housework; sunbathing; applying perfume and lotion; showering and bathing. If you are wanting to clean your jewellery, we would recommend using a clean cloth and soapy water that won’t be too harsh on the piece.

Forever In Jewels memorial jewellery comes with a 1-year warranty on construction defects, and the coloured layer has a one-year guarantee from the date of purchase.

Yes you can send us more than one set of ashes. This is a lovely idea for someone that may have lost both parents and wish for them to be together always. Just make sure the ashes are labelled and sent back with your confirmation card. Please email if you require more than one container.

Yes you can. We have a few selected pieces available that can include more than one resin colour. Please email if you are unsure whether you can have more than one for your chosen piece.

Yes you can. Just add a few strands of hair into the container instead of ashes and send this with your order confirmation card in the pre paid envelope.

Of course. You can include either pet ashes or fur into all our beautiful jewellery.

Yes we offer a stunning range of memorial jewellery for men. This includes: rings, pendants and cufflinks.

Yes, nearly all of our memorial jewellery pieces can be engraved.  Please contact us via email and we will confirm if this is possible on the jewellery you have selected along with the number of letters.

Yes they do. All our beautiful memorial charm beads fit standard Pandora bracelets. If you want to double check, please refer to the measurements section in the item description.

Forever In Jewels is not open to the public or by appointment. Our bespoke jewellery pieces can be viewed on our website. If you would like to enquire about a piece please email us, and we will respond promptly.

We want you to treasure your jewellery piece forever. But, accidents do happen. We offer a refurbishment service which will include replating and replacing any missing stones if necessary.

Please refer to our Jewellery Care & Refurbishment page for further details.